County Homes Locksmiths

Code of Conduct

To be honest in all dealings with customers.
Be realistic regarding work dates, length of time to carry out the contract.
If unable to carry out work estimated, to let the customer know immediately, to allow the customer to obtain another trader.
Keep to all appointments booked and appointment times. If I am unable to make original time or date, I will call the customer to let them know and possibly re-schedule.
Return all phone messages left promptly.
Be courteous and respectful to all customers, their property and their belongings.
Reply and deal with any customer complaints received promptly without confrontation or abuse.
Inform customer of any call-out fee to be charged before attending the works.
Keep customer notified of all aspects of work being undertaken.
If any variations to the original contract agreed, these should be added to the original contract and signed as an addition by both parties
If any further costs due to variation in the original contract, advise customer before commencing with these works.
NEVER be verbally or physically abusive, or threaten any customer.
Comply with the General Data Protection Regulation (2018).