Code of Conduct

County Homes Locksmiths

 Code of Conduct

County Homes Locksmiths pledge to Customers. I agree to:

 

  • To be honest in all dealings with customers.

  • Be realistic regarding work dates, length of time to carry out the contract.

  • If unable to carry out work estimated, to let the customer know immediately, to allow the customer to obtain another trader.

  • Keep to all appointments booked and appointment times. If I am unable to make original time or date, I will call the customer to let them know and possibly re-schedule.

  • Return all phone messages left promptly.

  • Be courteous and respectful to all customers, their property and their belongings.

  • Reply and deal with any customer complaints received promptly without confrontation or abuse.

  • Inform customer of any call-out fee to be charged before attending the works.

  • Keep customer notified of all aspects of work being undertaken.

  • If any variations to the original contract agreed, these should be added to the original contract and signed as an addition by both parties

  • If any further costs due to variation in the original contract, advise customer before commencing with these works.

  • NEVER be verbally or physically abusive, or threaten any customer.

  • Comply with the General Data Protection Regulation (2018).​​